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DMHSA Implements Consumer Satisfaction Survey |
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June 28, 2009
Governor Felix P. Camacho and Lieutenant Governor Michael W. Cruz, M.D., praised the Department of Mental Health and Substance Abuse (DMHSA) for recently adopting a patient satisfaction survey. The Department’s Consumer Satisfaction Survey, in line with national Health Center Patient Satisfaction Survey, was implemented on May 22, 2009, to coincide with the 28th anniversary celebration of Saint Dymphna, the patron saint of individuals who suffer from mental health disorders.
“The satisfaction survey is essential to improving the services provided by the Department of Mental Health and Substance Abuse, and the staff and administration ought to be commended for its implementation,” said Lieutenant Governor Cruz, who is head of the Healthy Guam Initiative. “This survey will allow the public, especially DMHSA consumers, to have their voices heard. Additionally, it will go a long way toward ensuring that our people receive accountable and responsible management at the department.”
The survey is part of the department’s ongoing efforts to implement best practices under Dr. David L.G. Shimizu, DMHSA Director. The results of the survey will be collected on a monthly basis and will be made available by the department.
“We continue to search for new ways to gain input from our consumers and this survey offers another outlet for that,” said Dr. Shimizu. “I am very proud of the staff and management of DMHSA for their hard work and dedication, as they continue striving to provide quality healthcare.”
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